Customer FAQ

Generally, no after software, credentials, access, provisioning, installation, configuration, support, or project work is delivered or begins. Refunds and remedies remain available where required by law or when a material delivery failure cannot reasonably be corrected.

Digital files, credentials, source packages, configurations, access, and technical knowledge cannot practically be returned after disclosure or use. Professional time also cannot be recovered after work is performed.

A cancellation may be approved before delivery, provisioning, reserved work, third-party expense, or project performance. Non-recoverable processing, preparation, consultation, or third-party costs may be deducted.

Support will first attempt diagnosis, repair, replacement, reconfiguration, or reinstallation. A refund or other remedy may be reviewed when a material defect cannot be corrected within a reasonable period and the customer environment meets the stated requirements.

Not normally when incompatibility was undisclosed, outside the documented requirements, caused by third-party changes, or introduced by unsupported modifications. Compatibility should be confirmed before purchase.

Only when installation is expressly listed in the invoice or quotation. Software delivery, installation, customization, and ongoing support may be separate items.

Hours already performed, reserved and attended, or consumed are not refundable except where required by law.

Cancellation stops future renewals when processed before the next billing date. The current billing period is generally not refunded or prorated.

Contact support immediately. A refund is not guaranteed after the renewal period starts or resources are allocated.

Usually not after activation or purchase because third-party providers may not return those charges.

No. Payment providers and card issuers independently apply their rules. The policy documents the seller-customer agreement but does not override non-waivable legal or payment rights.

Invoices, acceptance messages, download and access records, IP logs, package checksums, installation logs, provisioning records, support messages, screenshots, synchronization events, and completion acknowledgements.

Access to unpaid services may be suspended while the matter is investigated, provided applicable law and payment-provider requirements are respected.

The customer is responsible for lawful calling, consent, DNC compliance, number ownership, recording notices, carrier requirements, privacy, and telecommunications rules.

Send the invoice number, transaction ID, payment date, problem description, screenshots or logs, troubleshooting completed, and requested resolution to the published support email.